Shipping policy

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Longwood Nursery

Shipping Policy

At Longwood Nursery, we are committed to providing a convenient and dependable shipping experience for plants and seeds across the United States.

Please review our shipping policy before placing your order.

🇺🇸 Shipping Area

  • We currently ship within the United States only.
  • International shipping is not available.
  • Certain live plants or seeds may be subject to state-specific shipping restrictions.

Product availability may vary depending on your shipping destination.

🚚 Free U.S. Shipping

We offer FREE SHIPPING on all orders within our eligible U.S. shipping area.

There is no minimum purchase required to qualify for free standard shipping.

📦 Order Fulfillment

We work to ensure that your plants and seeds are prepared appropriately for delivery.

  • Orders may be fulfilled from different shipping locations.
  • Multiple items may arrive in separate packages.
  • Processing and delivery times may vary depending on product type.
  • Live plants may require additional preparation before shipping.

⏱ Order Processing Time

Standard Processing

Estimated processing time: 3–7 business days.

Seasonal Processing

Some live plant or seasonal orders may require up to 2–4 weeks before shipment.

Orders are generally processed Monday through Friday, excluding U.S. holidays.

Important: Live plants may require additional handling or preparation to help protect their condition during transit.

During busy gardening seasons, particularly spring and fall, processing times may be longer than usual.

🚚 Estimated Delivery Time

  • Estimated transit time: 1–10 business days after shipment.
  • Typical combined processing and transit estimate: 4–17 business days for standard orders.
  • Seasonal or live plant orders requiring additional preparation may take longer.

Delivery estimates are not guaranteed.

Delays may occur due to:

  • Carrier delays or service disruptions
  • Severe weather conditions
  • High seasonal order volume
  • Product availability or preparation requirements
  • Delivery restrictions affecting certain plants

📍 Tracking Information

Tracking information will be provided when available.

  • Tracking updates may take 1–3 business days to appear after a shipping label is created.
  • A "Pre-Shipment" status generally means the carrier has not yet recorded an acceptance scan.
  • Carrier tracking updates may not always appear in real time.
  • Orders shipped in multiple packages may have separate tracking numbers.

Package marked as delivered? Please check around your delivery location and with household members. If you cannot locate your package, contact the carrier and our customer support team for assistance.

⚠️ Shipping Delays & Delivery Issues

Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our direct control.

These circumstances may include weather disruptions, carrier delays, incorrect delivery scans, or other logistical issues.

If your order is delayed, missing, damaged, or marked as delivered but not received, please contact us so we can review the situation and assist with available next steps.

Any applicable remedies will be handled in accordance with our store policies and applicable consumer protection laws.

📬 Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

  • Please verify your name, address, apartment number, city, state, and ZIP code.
  • Contact us promptly if you notice an address error.
  • Address changes may not be possible after an order has been processed or shipped.
  • Additional shipping charges may apply if an order must be reshipped due to incorrect customer-provided information, where permitted by law.

🌿 Live Plant Shipping Notice

Plants are living products and may experience stress during transportation.

Depending on the plant variety and shipping conditions, temporary changes may include:

  • Minor wilting
  • Temporary leaf drop
  • Slight discoloration
  • Minor cosmetic leaf damage

Some minor transit-related changes may be normal and do not necessarily mean a plant is unhealthy.

If your plant arrives significantly damaged or appears unhealthy, please contact our support team with your order details and clear photographs.

📩 Need Help With Your Order?

For questions about shipping, tracking, delivery delays, or your order status, please contact us.

Longwood Nursery

Email:
support@longwoodnursery.com

Please include your order number and a description of your concern so we can assist you more efficiently.

By placing an order with Longwood Nursery, you acknowledge that you have reviewed this Shipping Policy.

This policy does not limit any rights or remedies available under applicable law.